BGF
Big Gym Fitness
Legal

Terms & Conditions

Updated 7 November 2025. These terms govern the use of Big Gym Fitness studios, services, and digital platforms.

1. Membership eligibility & onboarding

  • You must be at least 16 years old to join Big Gym Fitness. Minors (16-18 years) require parental consent.
  • Completion of the digital PAR-Q (Physical Activity Readiness Questionnaire) and onboarding assessment is mandatory before your first session.
  • Membership activation begins on the date of your first booked class or seven days after purchase—whichever occurs first.

2. Studio access & class bookings

  • Book sessions through the Big Gym Fitness app or concierge desk. Walk-ins are subject to slot availability.
  • Late arrivals beyond 10 minutes may not be allowed to join for safety reasons and will be marked as a no-show.
  • Members can reschedule up to three hours prior to class start without losing credits.

3. Payments, renewals, and freezes

  • All memberships auto-renew unless canceled 48 hours prior to billing. You can pause your plan for up to 30 days per cycle.
  • Big Gym Fitness reserves the right to revise pricing with a 30-day notice. Existing members will be grandfathered for one billing cycle.
  • Refunds are issued only for medical suspensions supported by documentation within 14 days of purchase.

4. Safety, conduct, and community

  • Follow coach instructions, studio etiquette, and equipment hygiene protocols at all times.
  • Big Gym Fitness operates on a zero-tolerance policy towards harassment, discrimination, or abuse, in alignment with cult.fit inspired standards.
  • Personal trainers not employed by Big Gym Fitness cannot conduct sessions within our premises without a written agreement.

5. Digital platform & content usage

  • Big Gym Fitness app content—including workout videos, nutrition guides, and community challenges—is for personal use only.
  • Recording or broadcasting live classes without prior permission is prohibited.
  • We may temporarily suspend app access during maintenance windows, with prior in-app notifications.

6. Liability waiver

  • By participating, you acknowledge the inherent risks of physical activity and release Big Gym Fitness Wellness Pvt. Ltd. from liability arising from injuries unless caused by negligence.
  • Members must inform coaches about existing injuries or health concerns prior to each session.

7. Updates to terms

  • We may update these terms periodically. Continued use of our services signifies acceptance of the revised terms.
  • Major changes will be notified via email, SMS, or in-app alerts at least seven days prior to enforcement.
For clarifications, write to legal@Big Gym Fitness.in or visit any Big Gym Fitness studio concierge desk.